Terms and Conditions

In the interests of safety, responsibility and welfare, please read and note the following information:

General Terms and Conditions

Owners/handlers are expected to keep their dogs under control and on a lead, unless specifically requested otherwise by the instructor.

Owners/handlers are expected to clean up after their dogs on the training ground and surrounding areas and in the village hall, forecourt, surrounding car park and recreation areas. This is in accordance with local by-laws.

Essex Dog Academy welcomes family members to accompany their dog with nominated handler to class. Children are very welcome, however, young people under the age of 16 must be accompanied by an adult and should not be left to bring the dog to class on their own. Children under the age of five are also welcome, but are expected to remain calm and quiet throughout the classes to avoid distracting the dogs and handlers. They should be under the supervision of an adult sitting with them during classes for their own safety. EDA reserves the right to request disruptive children not to attend future classes.

All dogs attending classes must be fully vaccinated and their boosters kept up to date. Owners/handlers are expected to bring their dog’s vaccination record with them to the first training class they attend. Please do not bring any dog to class that has been in contact with another dog infected by a contagious disease; do not bring a bitch that is in season: if in doubt, contact your veterinarian and/or Essex Dog Academy for clarification. In the event that a dog is unable to attend class, owners are very welcome to attend without the dog in order to avoid missing the training course session.

The use of full check/choke chains, pronged collars, electronic collars and similar punitive devices is prohibited by Essex Dog Academy at any training session.

Harnesses are not permitted in class, because they can be a distraction during training and interactions between dogs. Exceptions will be made where a harness has been recommended by a veterinarian for health reasons; in such cases, the owner must supply a letter from their veterinarian as to the nature of the dog’s condition, because this may be relevant to various training exercises in class.

Flexi-leads are not permitted in class to avoid injury to others.

EDA shall make all reasonable endeavours to run courses and classes in a safe and professional manner in the interests of good practice. EDA has public liability insurance cover suitable for dog training establishments: Any physical activity can have risks, however remote and participation is entirely at the risk of the participant. Neither EDA nor its individual instructors, behaviour practitioners or assistants, nor the owners or landlords of the training venues accept any responsibilities whatsoever for any injuries or losses sustained, which are not covered by EDA insurance. Handlers and/or owners remain responsible for their dogs at all times and are advised to ensure that they have adequate pet insurance cover for liability in the unlikely event of damage or injury caused by their dog to property or to a third party.

Bookings:
EDA will send you confirmation of your booking and acknowledgement of payment and advise the course start date, together with any other relevant information, prior to the first class, where time permits.

By making a booking using the course registration form provided, you acknowledge that you have read, understood and agree with our terms and conditions.

It is the client’s responsibility to attend on the correct date, time and place for the course/class.

Booking confirms your attendance for the six week course. Please make every effort to attend each week. In the event that you are unable to attend any session, please advise EDA as soon as possible.

Clients must not knowingly book an aggressive or highly reactive dog onto our training courses. If in doubt, clients are welcome to make arrangements for an assessment session to be booked at a mutually convenient venue. In the event that a client has not asked us to assess the dog and then find that it is highly reactive, nervous or aggressive to other dogs and/or people your course fee will be forfeit. EDA will offer to discuss with the client the most appropriate course of action to be taken in the interests of the dog and other members.

Fees and Prices:
The full course fee must be paid in advance of joining the class by cheque or cash. Failure to pay in a timely fashion may result in your place on the course being withdrawn or given to another client.

Price advertised at time of booking applies.

Failure to attend a course that you have booked a place on, but not yet paid for, will result in a request for full payment, which you agree to be liable for.

There will be no refund for cancellations due to lack of vaccination record, unless EDA is notified 14 days in advance of the course commencement date. It is the client’s responsibility to have the puppy or dog fully vaccinated and health warranted.

There will be no partial refunds for missed classes.

All other cancellation and refund requests are at the discretion of EDA and dependent on individual circumstances.

Training class attendance:
EDA courses consist of six consecutive weekly classes, not random attendance. For optimum results clients are strongly encouraged to attend every session of the course. EDA encourages owners/handlers to practice between sessions to enable reasonable progress to be made and to complete homework in preparation for the next session.

Only puppies under the age of 20 weeks on the start date of the puppy course will be accepted. Older puppies will be offered places on other courses.

Occasionally, we may find that a class environment is not suitable for a puppy, older dog or owner. Full discussion over the best way to proceed will be undertaken and we shall make every effort to make alternative arrangements to assist you.

Refunds will not be given after commencement of a course. In extenuating circumstances, each case will be considered on its own merits. The decision of Essex Dog Academy is final. Seven days’ notice of cancellation of a place on a training course is required to receive a refund, however, if cancelling within seven days an administration fee of £25.00 will be charged.

Website Disclaimer
The information contained in this website, Essex Dog Academy.co.uk, is for general information purposes only. The information is provided by Essex Dog Academy (EDA) and whilst every endeavour is made to keep it up to date and accurate, EDA makes no representations or warranties of any kind, expressed or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services or related graphics contained therein for any purposes. Therefore, any reliance you place on such information is strictly at your own risk.

In no event will EDA be liable for any loss or damage including without limitation, indirect or consequential loss or damage or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

This website is linked to other websites, which are not under the control of EDA. EDA has no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or an endorsement of the views expressed therein.

Although we make every effort to ensure that puppies and dogs, in their respective classes, are able to interact safely, we cannot guarantee the right mix of dogs in any class. Consequently, interactions may be restricted in some classes in the interests of safety.

EDA makes every effort to ensure the safety of both clients and dogs (including puppies) during the classes. By making a booking, you are accepting that participating in an activity with puppies, dogs, children and adults poses a risk of injury to yourself and your dog and you agree to indemnify EDA for all personal injury and damage to property owned by you while attending the training classes. You also agree to make any person who accompanies you to the class aware that they are also there at their own risk.

Missed classes cannot usually be taken by joining another group run by the instructor at the appropriate time as there many not be vacancies and it is disruptive to the other group to have an unfamiliar dog join part-way through the course.

Training class/ premises rules:
All puppies must remain on lead and kept away from contact with other puppies or dogs within the premises unless specifically instructed by the instructor.

All instances of accident or injury during classes must be reported to the instructor at the time they occur.